What is Managed IT Service?
Managed Services allows the business owner and IT Support Company to focus on the same goals and objectives; helping your business run faster, easier, and more profitably.
Think of a property management firm. Tenants pay them a fixed monthly fee and they take care of maintaining the grounds, snow removal, property taxes, perform building maintenance, dealing with any building repairs, and coordinate working with the trades on any plumbing and electrical needs. It’s the same concept with technology.
Our job is to manage the day to day aspects of your technology. Maintaining your computers, updating software and installing security patches, monitoring the network for issues, dealing with your technology related vendors (Internet Provider, Printers, Telephones etc), overseeing network security, ensuring data is backed up and available if disaster strikes and providing help desk support for any computer or IT issues your staff might encounter.
The better job we do to automate maintenance, build efficiency of service, lower your business risks and lower the amount of technology issues your staff experience the more profitable your business is (less system downtime, more efficient staff, increased productivity and production etc.) and the more profitable the relationship is for us as well (less time fixing issues equals higher profit margins.) It’s now in both our interests to ensure your technology “just works.”
Clients tell us the biggest advantage to it, they no longer need to worry about technology in their business. They have a partner to deal with it and to look after their best interests.
Why Managed IT Service?
If your computer and IT support provider’s profitability is tied to your frequent computer problems and expensive downtime then the premise of your business relationship is flawed as your business goals and theirs are out of alignment. Rewarding them when you have more problems is counterproductive. Instead of reacting to problems as they occur, shouldn’t the focus be on what matters to you; making your business run faster, easier and more profitably?
Our affordable monthly service agreements for computer, network and IT support takes the concept of hourly billing off the table. Now the business relationship can be based on getting you the right end results. Minimizing your business risks. Lowering technology frustrations. Ensuring your technology “just works”. Helping your staff stay productive by minimizing expensive downtime and lost production. Helping you budget your computer and network support the same way you do payroll, rent, insurance or utilities.
Our proactive processes to computer, network and IT support have helped clients reduce service issues by 70% or more. Further, many service requests change from “It’s Broke” to “How To” questions that actually help your staff maximize operational efficiencies and productivity.
Should a problem arise, waiting hours for a response to your call for help or even days before help actually arrives shouldn’t be the accepted norm. We typically resolve problems in an hour or less.
Also, there are no long-term service agreements of 2, 3 or more years. Your respect, confidence and trust should be earned each and every month. Without these things, service agreement or no, the business relationship is doomed to fail. So why subject either side to an unhappy relationship with unreasonable term agreements?
Ready for peace of mind by making computer and IT frustrations a thing of the past??
Then it’s time to give us a call.